Politique de remboursement
Wildrose Atelier – Return & Refund Policy
IMPORTANT: We do not offer free returns. Any shipping and handling costs associated with returning an item are the responsibility of the customer.
Can I return my order?
Yes. If you are not satisfied with the items you received, you may request a return within 30 days of receiving your order.
Return Eligibility Requirements
For a return to be accepted, the following conditions must be met:
Product Condition
The product must include all original accessories, parts, and components. The packaging should also be in a condition similar to how it was received.
Product Use
Reasonable handling is permitted in order to try on and inspect the item. However, products that have been damaged due to misuse, improper handling, or excessive wear will not be accepted.
Hygiene
For items where hygiene is an important consideration, the products must be returned clean and free from any signs of use before the return process begins.
Defective or Damaged Products
If you receive a defective or damaged item, please contact us as soon as possible after receiving your order.
Please include photos of the item so that we can properly assess the issue.
Return Shipping Costs
The customer is responsible for all shipping costs associated with returning an item, except where the item received is defective, damaged, or incorrect due to an error on our part.
Processing Time
Once your return package has been received at our warehouse, the return will be inspected and processed within a maximum of 7 business days.
IMPORTANT: Wildrose Atelier reserves the right to refuse a return if we determine that the item has been used, damaged, or altered for reasons unrelated to Wildrose Atelier.
How to Request a Return
If your order meets the conditions above, please contact us by email at:
Please include the following information:
- Order number
- Reason for the return
- Photos of the product, required in cases of damage or defect
- Customer's full name
- Complete shipping address
- Email address used to place the order
IMPORTANT: We will provide you with the correct return address and instructions.
Do not send your return to the original sender's address, as it may not correspond to our return processing facility.
Once we receive your request, we will provide you with the appropriate return address and instructions.
A. Order Cancellation Policy
Cancellation Requests
You may request to cancel your order before it has been shipped.
Because our order processing system is automated, once an order has been shipped, we are unable to stop or intercept the shipment.
In this case, you will need to receive the order and then request a return in accordance with this Return & Refund Policy.
Orders in Transit
Our products may be shipped from international fulfilment centres. If your order is already in transit, it cannot be cancelled before delivery.
Once you receive your order, you may request a return in accordance with the conditions outlined in this policy.
To help speed up the refund process, we recommend providing us with proof that your return package has been shipped.
Refunds Following Cancellation or Return
Once the returned product has been received and inspected, the applicable refund will be issued to the original payment method.
Standard or additional shipping fees may not be refundable.
IMPORTANT INFORMATION ABOUT RETURNS
ALL RETURNS MUST BE SENT TO THE RETURN ADDRESS PROVIDED BY WILDROSE ATELIER.
DO NOT SEND YOUR RETURN TO THE SENDER'S ADDRESS ON THE ORIGINAL PACKAGE WITHOUT FIRST CONTACTING US AND RECEIVING RETURN INSTRUCTIONS.
Return shipping costs are the responsibility of the customer, except when an item was defective, damaged, or incorrect due to an error on our part.
Wildrose Atelier – Refund Policy
Refund Period and Conditions
You have 30 days from the date you receive your order to request a return.
To be eligible for a refund, the item must:
- Be unused or have only been reasonably tried on;
- Be in the same condition as when you received it;
- Be returned with its original packaging, when applicable;
- Be accompanied by proof of purchase.
Please do not send products directly to the manufacturer. Contact Wildrose Atelier first so that we can provide you with the appropriate return instructions.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including:
- Intimate or sanitary products
- Gift cards
- Health or personal-care products
- Hazardous or flammable products
- Any item clearly identified as non-returnable at the time of purchase
Partial Refunds
A partial refund may be issued in the following situations:
- Products showing signs of damage or excessive use;
- Products that are not in their original condition;
- Products with missing parts or accessories for reasons unrelated to Wildrose Atelier;
- Products returned after the 30-day return period;
- Products that have been damaged or altered after delivery for reasons unrelated to a manufacturing defect.
Refund Process
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.
If your refund is approved, the applicable amount will automatically be credited to the same payment method used to make the original purchase.
Please note that your financial institution may require several business days for the refund to appear on your account.
Refunds Not Yet Received
If you have not yet received your refund:
- Check your bank account again.
- Check with your credit card or debit card provider.
- Contact your bank, as some refunds may take several business days to appear.
- If you have completed these steps and still have not received your refund, please contact us at:
Product Exchanges
We only offer exchanges for products that arrive with a manufacturing defect, damage, or an incorrect item due to an error on our part.
To request an exchange, please contact us at:
Please include photos of the product and your order number so that we can assist you as quickly as possible.
Gifts
If an item was purchased as a gift and identified as a gift at the time of purchase, the recipient may receive store credit equal to the value of the returned item, where applicable.
Otherwise, the refund will be issued to the original purchaser and payment method.
Wildrose Atelier
Thank you for choosing Wildrose Atelier.
We want every purchase to be a positive experience and strive to ensure that you are satisfied with your order.
If you have any questions regarding a return, refund, or exchange, please contact our customer service team: