Politique de confidentialité
Wildrose Atelier – Privacy Policy
1. Who We Are
The company responsible for collecting and processing your personal information is Wildrose Atelier.
This website is operated by Wildrose Atelier. By accessing or using this website, you acknowledge that you are a user of the website and agree to the terms of this Privacy Policy.
If you have any questions regarding this Privacy Policy or how we handle your personal information, you can contact us at:
2. Why Does Wildrose Atelier Collect Your Information?
Wildrose Atelier may collect and use your personal information in order to provide our services, process your orders, communicate with you, and operate our online store.
We take your privacy and the protection of your personal information seriously. Your information is handled securely and treated with appropriate confidentiality.
This Privacy Policy explains how Wildrose Atelier collects, uses, stores, and protects personal information when you access or use our website and purchase our products.
Where required, you may withdraw your consent to certain uses of your personal information at any time by contacting us at:
Withdrawing your consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.
3. How Do We Use Your Personal Information?
Personal information collected by Wildrose Atelier may be used to:
- Process and fulfil your orders.
- Process payments and arrange shipping and delivery.
- Provide customer service and respond to questions, requests, or complaints.
- Manage your account, where applicable.
- Improve our website, products, services, and customer experience.
- Send order confirmations, shipping updates, and other transactional communications.
- Send promotional communications, special offers, and newsletters where you have provided the appropriate consent.
- Detect, prevent, and address fraud, unauthorized transactions, security issues, or other potentially harmful activity.
- Comply with applicable legal and regulatory requirements.
If you have agreed to receive marketing communications from us, we may send you information about new products, special offers, promotions, and other updates by email, SMS, or other electronic means, in accordance with applicable Canadian laws.
You can unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us at:
4. Accuracy of Your Information
You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.
If any of your information changes, we encourage you to update it or contact us so that we can keep our records accurate.
Wildrose Atelier reserves the right to take appropriate action where information provided is knowingly false, misleading, or fraudulent.
5. How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain our business records, resolve disputes, enforce our agreements, and comply with applicable legal and regulatory obligations.
When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable requirements.
6. Your Privacy Rights
Depending on your province or territory and applicable Canadian privacy legislation, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, where permitted by law.
- Withdraw consent to certain processing activities, subject to legal or contractual limitations.
- Ask questions about how your personal information is collected, used, or disclosed.
- Request information about our privacy practices and policies.
To exercise any applicable privacy rights or to ask a privacy-related question, please contact us at:
We may need to verify your identity before processing certain requests in order to protect your personal information.
If you believe your personal information has been handled in a manner that does not comply with applicable privacy legislation, you may have the right to file a complaint with the appropriate privacy regulator in your province or territory.
7. Security of Your Information
Wildrose Atelier takes reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.
If you create an account on our website, you are responsible for keeping your login credentials confidential and should notify us immediately if you believe your account has been accessed or used without authorization.
8. Changes to This Privacy Policy
Wildrose Atelier may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws and regulations.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
If we make significant changes to this Privacy Policy, we may provide notice through our website or other appropriate communication channels.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
Wildrose Atelier is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
11. Acceptance
By accessing or using the Wildrose Atelier website, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required, you consent to the collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.
SMS Marketing & Notifications
At Wildrose Atelier, we respect your privacy and are committed to handling your personal information responsibly.
If you have provided the appropriate consent, information you share with us may be used to send you:
- Order notifications.
- Purchase confirmations.
- Shipping and delivery updates.
- Abandoned-cart reminders.
- Promotional offers and marketing communications.
- Information about our products, services, and special promotions.
Our website may use cookies and similar technologies to help identify products added to your shopping cart, including when a purchase is not completed.
Where permitted and where you have provided the required consent, this information may be used to send abandoned-cart reminders by SMS.
You can opt out of marketing SMS messages at any time by following the unsubscribe instructions included in the message or by contacting us at:
Standard message and data rates may apply depending on your mobile service provider.